1. General
These terms apply to Swift Lift's moving, transport, and cleaning services. By ordering a service, you accept these terms.
2. Service Description
Swift Lift offers the following services:
- Home moving
- Business moving
- Moving cleaning
- Furniture transport
- IKEA and store deliveries
- Other agreed transport and moving services
The exact content, schedule, and price of the service are defined in the quote or order confirmation.
3. Quote and Contract Formation
A contract is formed when:
- The customer accepts Swift Lift's quote, or
- The customer makes a reservation and Swift Lift confirms it.
Swift Lift reserves the right to refuse an assignment for justified reasons.
4. Prices and Payment Terms
Service prices are determined according to the price list, quote, or separate agreement.
Minimum charge is 2 hours.
Prices include normal furniture protection, disassembly, and assembly unless otherwise agreed.
Any additional services are charged separately.
Invoice payment term is 7–14 days unless otherwise agreed. Late payments are subject to statutory late payment interest and possible collection costs.
5. Cancellation Policy
Cancellations must be made in writing (e.g., by email).
Cancellations made less than 24 hours before the scheduled start time will be charged a €60 cancellation fee.
If the customer is not present at the agreed time and the service cannot be performed, a minimum of 2 hours of work will be charged.
6. Customer Responsibilities
The customer agrees to:
- Provide correct and sufficient information about the move (addresses, floor, elevator, carrying distances, etc.)
- Ensure that access routes are clear
- Pack items appropriately unless packing service has been ordered
- Notify in advance of particularly valuable, heavy, or unusual items
Swift Lift is not responsible for damages resulting from inadequate packing or incorrect information.
7. Liability Limitation and Damages
Swift Lift handles customer property with care.
Any damage claims must be made:
- Immediately during the move, or
- No later than 7 days after service completion.
Swift Lift is liable for damages in accordance with applicable legislation. The company is not responsible for:
- Indirect or consequential damages
- Normal wear and tear
- Internal damage to items packed by the customer
Maximum compensation is limited to the price paid for the service unless mandatory legislation states otherwise.
8. Obstacles and Force Majeure
Swift Lift is not responsible for delays or damages resulting from circumstances beyond its control, such as:
- Weather conditions
- Accidents
- Authorities' orders
- Strikes
- Illness
In such situations, the service will be rescheduled to a new time.
9. Privacy
Swift Lift processes customers' personal data in accordance with the privacy policy. The privacy statement is available on the website.
10. Website Use
The website content is the property of Swift Lift. Copying, distributing, or commercial use of content without permission is prohibited.
Swift Lift is not responsible for any technical disruptions on the website.
11. Applicable Law and Dispute Resolution
These terms and conditions are governed by Finnish law.
Any disputes will primarily be resolved through negotiation. Consumer customers can submit the matter to the Consumer Disputes Board. Disputes will be primarily handled by the District Court of Vantaa.
12. Changes to Terms
Swift Lift reserves the right to change these terms and conditions. The current terms are always available on the company's website.
